ROBOTIC MASSAGE CHAIRS


 

Home
Products
Massage Chairs
Legal
Disclaimer
Warranty
General
Contact Us

 

WARRANTY

SCOPE AND DURATION OF WARRANTY:

This warranty terms and conditions are valid for Melbourne Metropolitan area only. BorntoRelax™, warrants each of massage products (the “Equipment”) purchased hereunder against defects in material and workmanship under normal use and service for the period of time which is shown by the following table:

Model New (Parts and Labour) Demo (Parts and Labor) Commercial
Massage Chairs 1 years 6 months 1500 Massages

BorntoRelax™, at its option, will at no charge either repair or replace any Equipment during the warranty period, provided it is returned in accordance with the terms of this limited warranty to the BorntoRelax™’s service centre to perform warranty work on the massage products.
Repair may, at BorntoRelax™’s option include the replacement of parts or boards with functionally equivalent reconditioned or new parts on boards. Replacement of parts, boards or Equipment will be warranted for the balance of the original warranty period or for ninety (90) days, whichever is longer or for 500 massages for commercial application. All replaced parts, boards or Equipment shall become the property of BorntoRelax™.
BorntoRelax assumes no obligation or liability for additions or modification to this warranty unless made in writing as signed by a duly authorized employee of BorntoRelax™.
BorntoRelax assumes no obligation or liability for the manufacturer activity and warrants the products while it is possible to obtain spare parts from the product manufacturer.
BorntoRelax™ can not be responsible in any way for any ancillary equipment or cleaning products not furnished by BorntoRelax™ which is attached to and used in connection with the Equipment, or for the operation of the Equipment with any ancillary equipment. Damage caused by such ancillary or cleaning products to the BorntoRelax™ is not covered by this warranty.

THIS WARRANTY DOES NOT COVER:

• Defect or damage resulting from the use of Equipment other than its normal and customary manner as required by BorntoRelax™
• Defect or damage from misuse, accident, impact or neglect
• Defect or damage from improper testing, operation, maintenance, installation, alteration, modification or adjustments which are not performed by BorntoRelax™ authorized personnel
• Defect or damage due to ingress of liquids or food into the product
• All plastic surfaces and all other externally exposed parts that are scratched or damaged due to normal use
• Defect or damage due to main power supply surge
• Defect or damage due to domestic pets or any wild animal

HOW CAN I GET SERVICE?

In order to obtain service pursuant to this warranty contact your nearest closer BorntoRelax™ authorized service centre by telephone or website. An authorized service technician may come to you to carry the warranty work at your place. When contacting the BorntoRelax™ authorized service centre please provide your name, address and telephone number, a description of the problem and a copy of the tax invoice as a proof of date of purchase or date of delivery.
In case a service call is made; without any damage or fault present in the product, BorntoRelax™ reserves the rights to charge standard NON WARRANTY charges.

WARRANTY MASSAGE CHAIRS REPAIR

Warranty massage chairs repair is available at BorntoRelax™. Repairing charges for parts, shipping, handling, and local tax will not be charged for warranty repairs and support calls. However the following fees and charges apply:

Within 20 Km from head office:

Service Charge (Ex. GST)
Call Fee $80.00
Labour Free
Parts Free
Telephone Support Free

A call fee surcharge of $1 per Km each way applies to call further than 20 Km.

Regional Victoria and Interstate:
Return to base warranty applies. The client will pay for shipment cost to and from the head office.

Service Charge (Ex. GST)
Labour Free
Parts Free
Telephone Support Free


NON WARRANTY MASSAGE CHAIRS REPAIR

Non-warranty massage chairs repair is available at BorntoRelax™. Repairing charges for parts, shipping, handling, and local tax will be charged for non-warranty repairs and support calls. Also the following fees and charges apply:

Within 20 Km from head office:

Service Charge (Ex. GST)
Call Fee $80.00
Labour $100.00 per hour
Telephone Support $80.00 per hour

A call fee surcharge of $1 per Km each way applies to call further than 20 Km.

Regional Victoria and Interstate:
Return to base condition applies. The client will pay for shipment cost to and from the head office.

Service Charge (Ex. GST)
Labour $100.00 per hour
Telephone Support $80.00 per hour



Home | Contact Us | Warranty

Copyright © 2014 BornToRelax Massage Chairs. All Rights Reserved.